LASU Journal of Employment Relations and Human Resource Management
(LJERHRM)
ISSN: 2705-3482
Volume 1, No. 1, December 2018
Pages 140-144
DOI: 10.36108/ljerhrm/8102.01.0161
INNOVATION AND PUBLIC SECTOR PERFORMANCE: EVIDENCE FROM LAGOS INTERNAL REVENUE SERVICES
EZE, Benneth Uchenna 1, ADELEKAN,Saidi Adedeji PhD2, MAJEKODUNMI, Samuel Ayodele3 & NWABA, Kanayo Emmanuel 4
Department of Business Administration, Faculty of Management and Social Sciences, Hallmark University, Ijebu Itele, Ogun State, Nigeria1.
Department of Business Administration, College of Humanities, Management Sciences and Social Sciences, Mountain Top University, Km 12, Lagos-Ibadan Express Way, Prayer City, Nigeria2.3.
Department of Business Administration, Olabisi Onabanjo University, Ago-Iwoye, Ogun State, Nigeria4.
Corresponding Author: Adelekan, Saidi Adedeji, (PhD)
Email:saadelekan@mtu.edu.ng
Abstract
The study examines the effect of innovation (measured by e-assessment and e-payment) on public sector performance (measured by the revenue generation of Lagos Internal Revenue Service ‘LIRS’).The study employs survey research design, through the administration of structured questionnaire to staff of Lagos Internal Revenue Service (LIRS). The population of the study is the 2630 staff of LIRS, and using Yamane sample size determination formula at 95% confidence level and 5 margin of error, a sample size of 347 was obtained. 347 copies of questionnaire were administered to the targeted respondents. However, 241 copies of the questionnaire were returned and found useable, which represent 69.45% return rate. Content validity index and Cronbach Alpha was employed in testing the validity and reliability of the instrument (questionnaire).The findings reveal that assessment (β1=0.477, p-value<0.05) and e-payment (β2=0.840, p-value<0.05) have positive and significant individual and combined effect on public sector performance, particularly the revenue generation of LIRS (Fstat=122.744 *0.000). The adjusted coefficient of determination (adjusted R2) suggested that 81.3% variation in the revenue generation of LIRS is accounted for by e-assessment and e-payment. It can therefore be concluded that the process innovativeness of LIRS, particularly the introduction of e-assessment and e-payment have enhanced the revenue generation of LIRS. It is recommended that public enterprises should enhance their innovativeness, through the introduction of innovative process, which will ease the transactional activities, especially the introduction of internet enabled processes and services, where customers or clients can transact with public enterprises online without visiting the offices of such enterprises.
Keywords: Innovation, Public Enterprises, Revenue, E-Assessment, E-Payment, LIRS.