LASU Journal of Employment Relations and Human Resource Management
(LJERHRM)
ISSN: 2705-3482
Volume 2, No. 1, December 2020
Pages 186-201
DOI: 10.36108/ljerhrm/0202.02.0131
Job Crafting and Employees’ Performance in MTN Nigeria, Plc
GENTY, KabiruIshola1,ABIORO, Matthew Adekunle2, SHOFOWORA, Oluwatobiloba3
1,3Department of Industrial Relations and Human Resource Management Lagos State University, Ojo
2Department of Business Administration, Federal University of Agriculture, Abeokuta
Emails: ishola.genty@lasu.edu.ng1, abioroma@funaab.edu.ng3
Abstract
This study examines the relationship between job crafting (task crafting and relational crafting) and employees’ performance (employees’ task performance and organizational citizen behaviour) amongst staff of MTN Nigeria Plc. This research makes use of a survey design and analysis was based on primary data generated through a structured questionnaire. Two research hypotheses were formulated and tested at 0.05 level of significance. The findings revealed that there was a statistically significant influence of task crafting on employees’ task performance in MTN Nigeria, Plc (R2 = .088, F = 17.844, p < 0.050). Similarly, there is a significant positive relationship between relational crafting and organizational citizen behaviour ( rp=0.331, n=187, p < 0.050). From the study, it was concluded that workers require a high degree of autonomy and independence on their jobs to perform more efficiently and effectively in order to improve
their performance. It was recommended amongst others that organization should provide a flexible job design and structure as well as interpersonal relationship for its employees’ so as to enable them to better perform on the task and create organizational citizen behavior among the employees.
Keywords: Employees’ performance, Job crafting, Relational crafting, Organizational citizen behaviour